Ngenious provides around the clock emergency technical support services. We understand that a computer crisis can occur at any time, but is rarely at an opportune moment. We have highly trained professionals who can troubleshoot and resolve the matter quickly. When a client is in crisis, they receive our highest business priority and all necessary resources are pulled in as needed.
Correcting support issues over the internet is often the best solution. Remote support allows us to resolve most problems within the time normally spent in transit, providing faster response, and lowering support costs dramatically.
The ability to remotely support clients also allows us to offer the same level of support to remote locations. Many of our clients are headquartered locally with branch offices which are geographically distant. We provide a consistent level of service to an entire organization, regardless of location. This provides overall cost savings, more centralized management, and increased standardization.
Computer issues typically happen at the most inconvenient times. We offer services which monitor systems down to the workstation level and provide alerts before they become major problems. Our managed services provide up-to-date inventory and status reports in real-time. Taking a proactive and planned approach to support provides huge savings over reacting to emergency situations after a crisis occurs.